Refrigeration companies must operate efficiently to be responsive to emergency calls and provide superior customer service. And that is why, in 2023, you must invest in refrigeration service contractor software if you want your business to succeed.
Sounds arbitrary? Allow us to explain in detail.
In any service business, the key to success is being able to provide seamless, high-end service. That is a given. However, the execution part is where the real challenge lies. In reality, you need to achieve a hundred daily objectives and take care of a million trivial tasks to meet that end goal. And this goes well beyond the field service, i.e., attending to customers at designated job sites. Rather, there will be a slew of backend tasks that must be completed in order for your operations to run smoothly. If those back-office tasks are not taken care of efficiently, there is no way you can render a smooth, high-quality service to your customers, let alone ensure profit.
With all that being said, it is rather impossible to attend to the plethora of administrative tasks manually. Manual operations are bound to involve errors, which will in turn result in mismanagement and inefficiency. This will lead to even worse customer service, less productivity, lost time, higher overhead costs, and, most importantly, a serious loss of revenue.
There is, however, one simple solution to avoid all these risks. You can switch to paperless business solutions and automate your business processes with emerging technologies. And for the refrigeration business, the best tool available on the market right now is refrigeration service contractor software.
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If you are in the industry for some time now, you might have already heard of refrigeration contractor software. If not, we are here to help.
Refrigeration contractor software is essentially field service management software for refrigerator contractors. To be more specific, it is a cutting-edge digital tool that helps service business owners streamline and standardize their business processes. With this software solution, you can take care of almost all of your backend tasks, including scheduling, dispatching, work order management, estimating, reporting, time-tracking, monitoring, billing, and invoicing. Some of the leading software options also offer you additional features to make your business more efficient, such as a dashboard, calendar views, GPS tracking, cloud storage, follow-up marketing, customer management portals, customer insights, business metrics and analysis, and so much more. In a nutshell, these software tools provide you with remote access to the office while automating administrative tasks and streamlining your operations.
With these features in mind, let us check out the best refrigeration service management software solutions available for you. The market is now overflowing with hundreds and thousands of field service management software systems. But which one will be the best fit for your business? Let’s have a look at the top picks for 2023.
1. Field Promax
Over the years, Field Promax has been chosen as the most popular refrigeration service contractor software by almost every leading refrigeration service company, as well as various other small companies around the world. It has been proven to be the most efficient, cost-effective, and simplest software solution for businesses of all sizes.
When it comes to features and functions, Field Promax is almost certainly the best field service software. It is packed with unbelievable tools that help streamline and organize your business by automating the entire business process. It is designed to deliver end-to-end automation support for all your backend tasks, such as scheduling and dispatching, work order management, billing and invoicing, reports and analysis, customer management, technician monitoring, time-tracking, repeat order management, and so much more. Thanks to its advanced features, you can have better control over your operations. For example, it offers cloud storage for paperless document management and database safety, GPS tracking to monitor your technicians in real-time, and QuickBooks integration to maintain a seamless payment cycle.
The highlight of Field Promax is that it offers you a comprehensive dashboard with an organized calendar view. You can view all your technicians’ schedules, color-coded and organized as daily, weekly, and monthly orders, on a single platform. From here, you can simply assign and dispatch your staff with just a click, both from your computer and your smartphone. This way, you have total control over your operations, no matter where you are or what time of the day it is.
The reason, however, that Field Promax ranks so highly in current software reviews is its superior ease of use. It has an almost zero learning curve, meaning you can get accustomed to and start using the software solution in practically no time. The same goes for your technicians as well. Moreover, Field Promax boasts one of the best customer services, helping you every step of the way. No wonder it has been chosen as the #1 software solution by leading refrigeration contractors around the world.
Pricing: Field Promax offers a 14-day free trial period. After that, you can choose from five different pricing plans to suit your needs. The basic plan starts at $49 per month per user. No credit card or contract is required to sign up.
- Dashboard
- Color-coded calendar views
- GPS tracking
- Mobile app
- Time-tracking
- Report and analysis
- Alerts and notification
- Cloud storage
- Estimates
- Billing and invoicing
- QuickBooks integration
- Digital signature
- Payment tracking
- Repeat work order management
- Available on iOS/Android
- Speed optimization
Final Verdict: Overall Best Refrigeration Contractor Software
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2. mHelpDesk
mHelpDesk is a refrigeration management software known for its ease of use. mHelpDesk functions on mobile smartphones and allows you to send jobs to workers through text messages, as well as a variety of mobile apps. Other features include scheduling, dispatching, and bill management.
Refrigeration businesses can get chaotic, and this software helps employees keep everything in one place. The wide range of features helps employees prevent double booking, underbooking, and overbooking. Users can add attachments and job notes, as well as assign or reassign jobs to other team members. Users can input precise service details through its custom line items and maintain contract quality control through checklists and job forms.
Pricing: mHelpDesk offers its services for $374 per month for up to ten users. Each extra person beyond the first ten users is $35 per user.
- Mobile app
- Activity dashboard
- Reports and analytics
- Third-party integrations
- Customizable reports
- API
- Real-time data
- Cloud storage
- Expensive
- Steep learning curve
- Problems with syncing
- estimates
Final Verdict: Best mobile app.
3. Housecall Pro
If you want a refrigeration service contractor software solution with simplified scheduling, check out Housecall Pro. Users can set up, manage, and change job schedules and dispatching with just a few clicks. Its scheduling feature has drag-and-drop functionality for events, estimates, and jobs. The technicians are clear about which team each job is assigned to using Housecall Pro’s color-coded calendar. Using the app, technicians can build customized estimates, provide unit maintenance agreements, and use custom checklists.
There is more. Users can set arrival windows to give customers an idea of when technicians will arrive. Jobs can be viewed, assigned, and managed directly from the mobile app. Once a job is assigned, team members will be notified through the app, and customers will receive automatic text notifications. This system allows users to receive payment via credit or debit card and tracks checks and cash. After a job is completed, review requests are automatically sent out. It also allows employees to use images to create detailed proposals.
Pricing: Housecall Pro has three pricing plans and includes a 14-day free trial. The starting plan costs $49 per month per user.
- Scheduling
- Work order management
- Mobile app
- Routing
- API
- CRM
- Alerts and notifications
- Customer communication
- Quickbooks integration
- Reporting
- Job costing
Final Verdict: Best for scheduling and job management.
4. FieldEdge
FieldEdge is the best field service management software for businesses needing extra help with customer management, like refrigeration services. FieldEdge’s customer management feature lets users view agreements, quotes, invoices, equipment, and work order histories. It provides a comprehensive overview of every customer and previously completed jobs.
The tool allows users to share pictures with clients to better explain cooling-related issues. By attaching images to a work order, customers are given a detailed overview of installation processes, maintenance problems, and equipment. Pictures taken over time also help customers understand how a problem has been growing. It also provides an entire history for each piece of equipment. This helps technicians determine if it’s time to replace equipment inside a customer’s home. Technicians can make forms for every piece of equipment. Technicians can use mobile app to view and upload digital copies of equipment specification sheets.
Every time a prospect or client calls, users can glance at all the work done and quotes prepared for him or her in the past. This gives them a better understanding of what every customer needs without needing to ask. This feature also keeps track of invoice payments and lets users know if some customers haven’t paid yet.
Pricing: FieldEdge has a monthly subscription fee of $100 per office user (dispatchers and management), plus $125 per technician. FieldEdge works on a month-to-month billing system, with no contracts involved.
- CRM
- Contract management
- Invoicing
- Customer support
- API
- Mobile optimization
- Receivables management
- Complex interface
- Steep learning curve
- QuickBooks Online integration
Final Verdict: Best customer support.
Final Words
In today’s market, there are a lot of software options out there, each with their own strengths and weaknesses. We found four of the best options for refrigeration businesses and broke down where they stood out the most. While each has its pros and cons, they are all good options if you want to automate your service company.