The global customer self-service software market is anticipated to grow at a considerable CAGR of 21.8% during the forecast period. The players are offering new products to other businesses to enhance the customer experience propelling the growth of the market during the forecast period. For instance, in March 2022, NICE introduced CXone, which adds new and innovative capabilities that accelerate self-service success. Further expanding on NICE’s CXi platform and its focus on the end-to-end digital customer journey, the new capabilities proactively anticipate points of friction on the web & mobile journeys and simplify them to drive more positive CX and conversion and deepen loyalty. Some various other strategic initiatives such as product launches and other includes-
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• In March 2022, Ivy.ai, a sophisticated AI chatbot, and live chat platform launched Genie, a self-building chatbot technology that allows organizations to build pre-trained, conversational chatbots that can understand unique content in just minutes.
• In March 2022, Majorel Group Luxembourg S.A. announced the launch of a new voice and chatbot solution named majBOT, which is aligned with its digital growth strategy. majBOT combines intelligent technology with the human touch to deliver an automated customer experience.
• In December 2021, Wolken Software announced the launch of its self-service SaaS customer service solution. Designed for small and medium businesses, Wolken Care is self-serviceable, can be set up with a single click, and enables businesses to provide superior customer service to their customers in varied sectors ranging from banking and financial services, semiconductor, manufacturing, software, consumer goods, and electronic component industries.
• In November 2021, ZeroShotBot launched a new disruptive conversational AI technology that democratizes chatbots for businesses big and small. ZeroShotBot brings a new way of building chatbots that can be scalable within hours, and requires no training data, allowing anyone with zero coding experience and training to create a fully functional chatbot.
• In October 2020, SAP SE announced the global launch of SAP Customer Data Platform (CDP), a next-generation CDP that aims to allow organizations to redefine the CX across every engagement, from commerce and marketing to sales and service.
Global Customer Self-Service Software Market Report Segment
By Deployment
- Cloud-Based
- On-Premises
By Type
- Solutions
- Web Self-Service
- Mobile Self-Service
- Intelligent Virtual Assistants
- Social Media and Community Self-Service
- Interactive Voice Response and Interactive Text Response
- Others (E-Mail Management)
• Services
o Consulting Services
o Integration and Deployment Services
o Training and Support Services
By Application
- BFSI
- Aerospace & Defense
- Healthcare
- Retail & E-Commerce
- Education
- IT & Telecommunication
- Transportation & Logistics
- Government & Public
- Others (Media & Entertainment, Manufacturing, & Automotive)
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Customer Self-Service Software Market Report Segment by Region
North America
- United States
- Canada
Europe
- Germany
- United Kingdom
- France
- Spain
- Italy
- Rest of Europe
Asia-Pacific
- China
- Japan
- India
- Rest of Asia-Pacific
Rest of the World
- Middle East & Africa
- Latin America
Company Profiles
· Alvaria, Inc.
· Aptean
· Avaya, Inc.
· BMC Software, Inc.
· Creative Virtual Ltd.
· eGain Corp.
· Freshdesk, Inc.
· Genesys Cloud services, Inc.
· HappyFox, Inc.
· IBM Corp.
· Inbenta Holdinngs, Inc.
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