The North American business process outsourcing (BPO) market will grow at a CAGR of 8.3% during the forecast period of 2023 to 2030.

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  • The major aspects of the large-scale report include a complete and distinct analysis of the market drivers and restraints, key market players involved in this industry, detailed analysis of the market segmentation, and competitive analysis of the key players. Efficient and advanced tools and techniques are used to prepare this market research report which includes a SWOT analysis and Porter's Five Forces Analysis.
  • It gives a top-to-bottom examination of the market for estimating income, return on investment (ROI), and developing business strategies. The market share of major competitors on the global level is also studied in the universal North American business process outsourcing (BPO) market analysis report where key areas such as Europe, North America, Asia Pacific, and South America are covered in this market research report.
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Market Definition:

Business process outsourcing (BPO) is the practice of contracting or outsourcing a specific work process or process to an external service provider for the required function. The services can include payroll, accounting, telemarketing, data recording, social media marketing, customer support, and more. BPO can be done for non-core business activities such as recruiting, managing finance and payroll, supervising procurement, and providing training among others. Business process outsourcing can be provided in various domains, including human resources, sales & marketing, supply chain, finance & accounting, education & training, and payment among others. Outsourcing necessary processes such as recruiting, accounts payable, managing procurement, or various utility bill processing help take care of important yet repetitive tasks that need to perform very frequently or on a daily basis and need to free your internal resources to focus on your core competency. As organizations streamline and improve their services or products, they can gain business and scale up their operations, which then helps them to increase their revenue.

North America Business Process Outsourcing (BPO) Market Scope

North America business process outsourcing (BPO) market is segmented on the basis of by outsourcing type, service, application, deployment mode, organization size, ownership, outsourcing approach, and end user. The growth amongst these segments will help you analyze meagre growth segments in the industries and provide the users with a valuable market overview and market insights to help them make strategic decisions for identifying core market applications.

  • Outsourcing Type
  • Offshore
  • Onshore
  • Nearshore
  • On the basis of outsourcing type, North America business process outsourcing (BPO) market is segmented into offshore, onshore, and nearshore.
  • Service
  • Voice Processing
  • Telemarketing Services
  • Image Editing Services
  • Virtual Staffing Services
  • 3D Visualization Services
  • On the basis of service, North America business process outsourcing (BPO) market is segmented into voice processing, telemarketing services, image editing services, virtual staffing services, and 3D visualization services.
  • Application
  • Customer Care
  • Finance and Accounting
  • Human Resource
  • Sales and Marketing
  • Procurement and Supply Chain
  • Facilities and Administration
  • Product Engineering
  • Training
  • Others
  • On the basis of application, North America business process outsourcing (BPO) market is segmented into customer care, finance and accounting, human resource, sales and marketing, procurement and supply chain, facilities and administration, product engineering, training, and others.
  • Deployment Mode
  • Cloud
  • On Premise
  • On the basis of deployment mode, North America business process outsourcing (BPO) market is segmented into cloud, and on premise.

 

  • Organization Size
  • Large Enterprises
  • SMEs
  • On the basis of organization size, North America business process outsourcing (BPO) market is segmented into large enterprises, and SMEs.
  • Ownership
  • Captive
  • Third Party
  • On the basis of ownership, North America business process outsourcing (BPO) market is segmented into captive, and third party.
  • Outsourcing Approach
  • Contract Based
  • Bundled Services
  • Best-Shore
  • Fee for Service
  • On the basis of outsourcing approach, North America business process outsourcing (BPO) market is segmented into contract based, bundled services, best-shore, and fee for service.
  • End User
  • IT and Telecommunication
  • BFSI
  • Manufacturing
  • Healthcare
  • Government & Defense
  • Retail and E-Commerce
  • Transportation and Logistics
  • Travel and Hospitality
  • Energy and Utilities
  • Education
  • Others
  • North America Business Process Outsourcing (BPO) Market Regional Analysis/Insights

North America business process outsourcing (BPO) market is analysed and market size insights and trends are provided by outsourcing type, service, application, deployment mode, organization size, ownership, outsourcing approach, and end user.

Competitive Landscape and North America Business Process Outsourcing (BPO) Market Share Analysis

The North America business process outsourcing (BPO) market competitive landscape provides details by the competitor. Details included are company overview, company financials, revenue generated, market potential, investment in research and development, new market initiatives, North America presence, production sites and facilities, production capacities, company strengths and weaknesses, solution launch, product width and breadth, application dominance. The above data points provided are only related to the companies' focus related to the North America business process Outsourcing (BPO) Market.

Keyplayers

Some of the major players operating in North America business process outsourcing (BPO) market are IBM Corporation, Cognizant, Capgemini, Genpact, ADP, Inc., Wipro Limited, Accenture, Tata Consultancy Services Limited, HCL Technologies Limited, NTT DATA, Inc., WNS (Holdings) Ltd., Conduent, Inc., NCR Corporation, Tech Mahindra Limited, Infosys Limited, Triniter, Concentrix Corporation, TTEC, SunTec Web Services Pvt. Ltd., Invensis Technologies Pvt. Ltd., Plaxonic Technologies, Sodexo, ExlService Holdings, Inc. and Affiliates., Intetics Inc., AMDOCS, CBRE, Unity Communications, eNoah, Helpware, OUTSOURCIA GROUP, Aidey, ALAC ETOILE, Humania BPO, INTERSA, and H2A, among others.

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MAJOR TOC OF THE REPORT

Chapter One: Introduction

Chapter Two: Market Segmentation

Chapter Three: Market Overview

Chapter Four: Executive Summary

Chapter Five: Premium Insights

Chapter Six: North America Business Process Outsourcing (BPO) Market

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